Orien's Privacy Policy

The Privacy Policy relates to individual privacy and the security of personal information in accordance with the Privacy Act 1988 (Cth) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) (together referred to as the Privacy Law).

Orien is guided by the Australian Privacy Principles (APPs) which sets our standards for the collection, use, disclosure and access of personal information. Our Policy has also been updated in line with the EU General Data Protection Regulation ( GDPR). If you have any questions or concerns about our use of your personal information, then please contact us using the methods outlined in the "Contact us” section below.

If you have any questions or concerns about our use of your personal information, please contact us at support@orien.zendesk.com or by using the Contact Us form.

You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. If you wish to make a complaint about a breach of the Privacy Act, Australian Privacy Principles or a privacy code that applies to us, please contact us via support@orien.zendesk.com and we will take reasonable steps to investigate the complaint and respond to you. If you are not happy with our response, you may complain directly to the federal Information Commissioner.

If you access our website, we may collect information about you in the form of your IP address or domain name. Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and any linked websites are not subject to our privacy policies and procedures. If you use the Contact Us form some personal details will be requested to enable us to respond to your request for contact.

Orien ensures that any disclosure is limited to what is necessary and allowed by the Privacy Law and/ or any other law. Our external service providers may be located in a country which does not have laws that provide the same level of data protection as in your country. Orien takes contractual steps to protect the confidentiality and security of all personal data when it is disclosed to external service providers. We also require external service providers to process personal data only in accordance with our instructions and applicable data privacy laws.

We may disclose your personal information to our third-party services providers who provide data processing or analytics services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security or functionality of our Website). This site shares data with third-party services such as Google Analytics, Hootesuite, Bitly, and Webilize, our website developers.

The security of your personal information is important to us. We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information, and to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures. We store your personal information in different ways, including in paper and in electronic form.

We retain personal information we collect from you where we have an ongoing legitimate business need to do so for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible then we will securely store your personal information and isolate it from any further processing until deletion is possible.